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Cancellation & Refund Policy

Welcome to Futkar! Your trust means everything to us. We want your experience to be smooth, transparent, and worry‑free. This policy explains how cancellations and refunds work on Futkar.

1. Plan Cancellation

You can cancel your plan or service anytime before activation or within the allowed cancellation window mentioned at the time of purchase.

Cancellation is allowed if:

  • The service hasn’t been activated yet.
  • The order was placed by mistake.
  • There is a billing or technical issue from our side.

To request cancellation, contact us:

2. Refund Eligibility

Eligible for Refund:

  • Payment made but service not activated.
  • Duplicate payment or wrong plan purchased.
  • Technical failure or non‑delivery from our side.

Not Eligible for Refund:

  • If the service is already activated.
  • If the customer has started using the website/service.
  • Change of mind after activation.

3. Refund Process

  • Once approved, refunds are initiated within 2–5 working days.
  • Refunds are credited back to the original payment method.
  • You will receive a confirmation message once your refund is processed.

4. Service Activation Policy

Service activation begins as soon as your website or digital tool is created. Once activated:

  • Your username, theme, and website setup start immediately.
  • System resources are allocated specifically for your account.
  • Customization features become available.
  • Cancellations after activation are non-refundable.

5. Plan Validity & Non‑Refundable Usage

Accessing any of the following services makes the plan non‑refundable:

  • Hosting charges
  • Dashboard access
  • Website builder tools
  • Themes & templates
  • Unlimited edits
  • Customer support

6. Auto‑Renewal Policy

  • Refunds for auto-renewal are only possible if services are not used after renewal.
  • If the system shows login, edits, visits, or usage — refund cannot be issued.
  • To turn off auto-renewal: contact support via email or WhatsApp.

7. Payment Failures

  • If money is deducted but the order did not reflect, it’s usually a bank-side issue.
  • Refunds are processed by the bank within 3–7 working days.
  • You may share a screenshot with us for tracking.

8. False Claims & Abuse of Refund Policy

  • Multiple refund attempts, fake claims, or misrepresentation may result in denial of refund requests.
  • Accounts may be temporarily suspended if abuse is detected.

9. Legal Compliance

  • This policy follows Indian digital service guidelines: IT Act 2000 and Consumer Protection (E‑Commerce) Rules 2020.

10. Need Help?

We’re always here to support you: